Frequently Asked Questions
Q: Is Adobe CC free?
A: Adobe CC is available at no additional cost for all Penn State students, faculty and staff.
Q: How do I install Adobe CC?
A: Please see the installation instructions on this website for more information on installing Adobe CC as either a Penn State student or faculty member.
Q: Why is installation taking a long time?
A: If you’re installing Adobe CC over a wireless Internet connection, the process might take longer than usual. You can use a wired Internet connection for a quicker installation time.
Q: What do I do if I was able to successfully log in to Adobe CC, but I’m only seeing the “free trial” option and not the “install” option?
A: If you don’t see the “install” option, please view these instructions on Adobe’s website.
Q: Can I install Adobe CC on more than one system?
A: Yes, you can install it on up to two systems. Just be aware that if you disable cloud storage synchronization, the data files created on each system will not be automatically updated on all systems; they will only be stored locally.
Q: Can I store sensitive information on Adobe’s cloud-based storage?
A: No, by installing Adobe CC applications, you agree you will not store any sensitive data on Adobe online storage.
Q: How do I transfer/migrate files from one account to another?
A: Follow this step-by-step guide to use Adobe CC to migrate, or transfer, assets.
Q: How do I cancel an existing account?
A: Per Adobe’s standard terms, individuals are only eligible for a full refund if cancellation is within fourteen days of purchase.
Note: Individual CC customers billed on a monthly plan who are switching to Penn State’s enterprise coverage are eligible for a waived early termination fee (normally 50 percent of the remaining contract value). In order to waive this fee, users will need to contact Adobe customer support via chat or phones.
Q. What happens when I graduate?
A. You will be able to take all of your content with you by migrating your content from your school account to a new personal account. Please be advised that you will not be able to reverse this migration once it is initiated.
Visit graduation.adobe.com to get started.
Q: What happens to my account when I leave the University?
A: First and foremost, make sure to back up all of your Adobe CC data files locally. Once your Penn State Access Account is deactivated, you will no longer be able to log in to the Adobe CC applications with your University email address. If you would like to continue using Adobe CC after your departure, Adobe has several options available for purchase.
Q: How can I change the language of my Adobe CC software?
A: If you’d like to change the language of your software, please view this Adobe article for step-by-step instructions.
For more FAQs, please visit Adobe’s website.
Q: How can I use Adobe Stock?
A: Everyone at Penn State can have access to use Adobe Stock images of charge. Details can be found in this Using Adobe Stock tutorial.
